Terms & Conditions
Last updated: October 2, 2026
General
By using pawioo.shop you agree to these terms. Pawioo sells pet supplies to customers in the United States. We may update these terms from time to time; the version on this page at the time of your order applies to that order.
Products and pricing
We work hard to describe products accurately, including materials, sizes and care instructions. Minor colour differences can occur due to screens and lighting. Prices are in US dollars and may change without notice; the price at checkout is the price you pay. If a pricing error affects your order, we will contact you before shipping and offer a refund if you prefer.
Orders and payment
An order is an offer to buy. We accept it when we email your shipping confirmation. We may cancel an order before dispatch — for example if an item is out of stock or a pricing error occurred — in which case you will be fully refunded.
Shipping and returns
Shipping is covered by our Shipping Policy and returns by our Returns & Refunds policy, which form part of these terms.
Product safety
Pet products should be used under supervision as described on each product page. No toy is indestructible; discard any item that becomes damaged or starts to come apart.
Liability
Nothing in these terms limits liability that cannot be limited under applicable law. Subject to that, our liability for any order is limited to the amount you paid for it.
Governing law
These terms are governed by the laws applicable at our principal place of business, without affecting any consumer rights you have under the laws of your US state of residence.